as a national training manager at the communications Center in San francisco HQ,
Denise was responsible for Developing and delivering training courses to Fortune 100/500 companies. leaders in the 1:1 Contact center and help desk space, were our clients, including: IBM, Hewlett Packard, Oracle, Sony, Harley Davidson, Nordstroms and FedEX.
as the company Ambassador,
Denise Audited training course at DISNEY UNIVERSITY, ALONGSIDE FEDEX, Xerox AND NORDSTROMS.
companies who became LEADERS IN THE Training
CUSTOMER CARE Experience SPACE.
On every client engagement,
Denise aplies her education and
real world experience to achieve excellent and measurable training results.
SPECIALIZED TRAINING Courses COMPLETED
ASSOCIATION of Talent Development (ATD), DISNEY UNIVERSITY, SPEAKEASY Communications, diversity training, Tom Bozek - cOMMUNITy At Work, Peppers and rogers 1:1 University
Peppers and rogers group (PRG)
PRG -Carlson Marketing, widely credited with having kick-started the "CRM" revolution and authors of 1:1 Future-Building customer relationships one customer At a time.
Tom Peters proclaimed this book to be his choice for Book of the Year and Business Week called it "one of the bibles of New marketing."
As director of PRG's west coast training Division, My role included: Key Note speaking, developing and delivering 1:1 CRM Help desk/contact center training, including: Oracle and E*trade.
Better choices training
As A Learning and Development Specialist and owner of
Better choices Training (BCT).
Denise possess over 15+ years experience developing and delivering workshops for Fortune 100/500 companies, Including: Oracle, Intel, Sprint, United, and Google.
PUBLIC SPEAKING FOR WOMEN
WHAT IS HOLDING YOU BACK!
GIVE VOICE TO YOUR IDEAS
ARE YOU MY NEXT TED TALK?